Free Flow Privacy Policy


This policy covers personal information that we receive when you use the site, Free Flow provided applications, the Free Flow Bike subscription service, and third party services acting independently of Free Flow LLC, which may have their own privacy policies that are appended separately to that specific service.

“Personal information” is information that can be linked to you as an individual, such as your name, address, email address, or phone number. By visiting this website or using Free Flow Bike’s services, you are accepting the practices described in this privacy policy.


We receive and may store any personal information you actively send us or enter on our website. You provide such information when you register for a bicycle subscription; register for email newsletters or mailing lists; register as an affiliated bike shop; fill out an online registration or other form; submit images, contribute content, or chat discussions; or send us emails. You also enter personal information when you purchase tickets to Free Flow events or make use of Free Flow’s services other than via our website. Other information you enter, such as survey responses, are only compiled statistically and are not recorded permanently or in a personally identifiable way.


We receive and store certain types of information whenever you interact with us through the internet.

We use a cookie to store your login ID and password and to synchronize your responses to one questionnaire with other relevant questionnaires. A cookie is an alphanumeric identifier that we transfer to your computer’s hard drive through your web browser to allow our system to recognize your browser and to provide you certain browsing conveniences. You can configure your browser to reject cookies, but if you do so, you might not be able to experience all the interactive features of our website.


We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to maintain and improve the site’s technical performance. Google Analytics collects the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of service, available at <a href="" ;="" target="_blank" rel="undefined"></a>, and the Google Privacy Policy, available at <a href="" ;="" target="_blank" rel="undefined"></a>. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.


We use the personal information that we receive to operate the website, to provide Free Flow Bike subscription services, and for Free Flow-related projects. Your personal information may be stored on our system and shared among Free Flow affiliates, including but not limited to affiliated bike shops and our asset recovery teams. We do not rent or sell your personal information to any other entity. We do not share your personal information with any other entity, except when:

  • We have your permission; or

  • We respond to subpoenas, court orders, or other legal process; or when we must exercise our legal rights, protect our property, defend against legal claims, or otherwise comply with the law; or

  • We believe it is appropriate in order to investigate, prevent, or take action regarding suspected illegal activities, fraud, threats to personal safety, or violation of this website’s terms of use; or

  • When you register payment information via this website, your order is processed in collaboration with a separate payment processor. The use of information you submit in connection with your online ticket order is governed by that payment processor’s privacy policy.

Free Flow LLC may at times contact you at your email address to keep you informed about local events and other related opportunities. Should you not want to receive such communications, you will find details about how to opt out the first time you are contacted.

If Free Flow LLC is acquired or transferred, or changes entity status, the personal information maintained on the Free Flow system will be among the transferred assets but will remain subject to any privacy policy in existence at the time of the acquisition or transfer.


The only people who have access to personal information collected on this website, either directly or through use of Google Analytics, are those who have a need to know and who are bound by nondisclosure agreements and this privacy policy. We have physical, electronic, and procedural safeguards to protect the personal information that we store.

However, whenever you submit expressive content to areas of our website such as via reviews, comments, or various other content forms, you understand that the submission may be made public on the website, and that such submission may contain personal information. We are not responsible for the personal information that you or others choose to post in this manner. You may be identified as the author of any posted expressive content unless you tell us otherwise.

We will identify your subscription by the preferred name you register and will not disseminate any other registration information without your authorization.

In general, we cannot guarantee your absolute anonymity whenever you interact with our web site.

Please note that the website may contain links to third-party websites. These third-party websites may send their own cookies to collect data and solicit personal information. Therefore, we cannot guarantee your privacy when visiting such third-party sites, nor the accuracy or acceptability of any services provided by such third parties.


We may update this policy from time to time. When any significant changes are made to this policy, we will post a notification in a prominent place on this website so that you may be made aware of the changes. This notification will appear the first time you log on to this website following a significant change in this policy.


You can edit personal information in your payment profile by logging on to our system and manually editing your profile, or by sending a description of your requested change through the “Contact” link on our website or via email to


This policy is effective as of June 01, 2018.